PRIVACY POLICY

This Privacy Policy (the “Policy”) sets out the basis on which royaliu.com operated by Sancy Jewellery LLC (Dubai) (‘the company”) describes how your personal information is collected, used, and shared when you visit royaliu.com (the “Website”) or make a purchase from royaliu.com (the “Site”). By visiting our Website and/or by using the services provided in this website you expressly agree to be bound by the terms of this Policy, and you consent to our collection, usage. Sharing of your information (as defined herein) in accordance with the terms of this policy. We reserve the right to amend, update or replace this policy anytime without any notice.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information” and “General Information”.

• When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• - Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

To conduct our business and pursue our legitimate interests, in particular:

• we will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us;
• we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline;
• we use your personal data to personalize our products and Services for you;
• to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law;
• we use information you provide to investigate any complaints received from you or from others, about our website or our products or services;
• we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and

Where you give us your consent, we will use your personal data:

• to send you newsletters and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you;
• to place cookies and use similar tracking technologies to personalise content and advertising for you and to make our content function better;
• to invite you to take part in market research (where consent is required); and
• on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:

• in response to requests by government or law enforcement authorities conducting an investigation.
• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@royaliu.com 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site

HOW DO WE GET YOUR INFORMATION ?

Information you give us

• personal identification information such as, your name, date of birth and gender;
• contact information such as, email address and telephone number;
• demographic information: such as, postal address;
• financial information: such as, credit/debit card numbers;
• your purchase history;
• if you have completed a survey or entered a competition with us;
• if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and
• your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.

Information we collect automatically

• information related to the browser, device or operating system you use to access our Services;
• your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased;

Information we receive from third parties

Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non Sancy Jewellery LLC sites  and royaliu sites or applications, those sites will share personal data with us including, but not limited to:

• the content you have viewed or interacted with.
• about adverts within the content which you have been shown or clicked on.
• your IP address, registered beacons, or GPS (geo location) signals you have received.
• publicly available information; and
• non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).

The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications. 

Who will we share this data with, where and when?

With your consent (where required), we share your personal data with trusted third-party service providers, suppliers, affiliates, divisions, partners, sponsors, agents, and representatives we have engaged to perform business-related functions on our behalf.

For example, to:

• conduct research and analytics.
• create content.
• provide customer support services.
• conduct or support marketing.
• fulfil orders.
• handle payments.
• host Services.
• administer contests; and
• maintain databases.

In all cases, the third party is acting on SANCY JEWELLERY LLC express instructions and in accordance with this Policy, confidentiality and levels of security.

Without your consent, we share your personal data:

• with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity (such as copyright infringement or fraud) or to protect the safety of other users of the Services; and
• if we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.

You have an absolute right to opt-out of direct marketing we carry out for direct marketing, at any time. You can do this by clicking on the unsubscribe link at the bottom of our emails, or by contacting us using the details set out below.

Children's Privacy

Our Services do not target and are not intended to attract children under the age of 16. We do not knowingly solicit personal data from children under the age of 16 or send them requests for personal information.

From time to time we may update this Privacy Policy. Your continued subscription to our services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so we encourage you to visit this page periodically to review any changes.