Refund Policy

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@royaliu.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 402-Royal Diamond building, Gold Souq, Deira Dubai. UAE. P O Box 126984
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the Product return will be accepted in case of damage on receipt.

Instructions for return packaging:

Step1: Pack the item(s) securely using the extra packing material. Do not use the packaging in which your order was packed and sent.
Step2: Do not use cello tape or any kind wrapping on the outer box as well as inner box.
Step3: Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.
Step4: Please take a video while packing & sealing the bag for your reference and safety.

If you have any questions about our return procedure, please contact us at hello@royaliu.com

Customs, duties, and taxes are non-refundable: so in the event of a shipment that is refused because of any unexpected reason, shipping charges will not be refunded.
Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 10% on the final product price would be deducted from the paid amount and the difference will be refunded.
The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
Customers are responsible for return postage. We recommend that you request a tracking code and shipping receipt when you ship your return.